Problem Description
- You would like to update your domain's contact information for the registrant, admin, and/or tech contacts.
- You received an email asking you to review and update contact information from ICANN
- How to update your domain contacts / contact info
Resolution
- Login to your Websavers account in the Client Centre.
- Choose Domains > Registered Domains from the main menu
- Select Settings beside the domain for which you intend to update contact information
- Choose the "Update Contact Info" button or "WHOIS Contacts" button
- You will see three tabs: Registrant, Admin, Tech. Update your contact info under each tab as necessary
- Click the Save Changes button
It might take a few minutes for the changes to be applied and potentially a few hours for them to be reflected in the WHOIS information.
Troubleshooting
If the domain contact details do not update successfully and your domain is a .ca, the most common reason is that the .ca specific domain fields are not filled out correctly. Please open a ticket asking that we correct the .ca specific fields for your profile.
