If, for example, you start with our Helium or Carbon plan, but decide you want to host more than one website, or that you require more disk space, you can simply upgrade to the next plan up to gain more resources. Our billing software will automatically calculate how much of the current plan you've paid for and put it towards the price of the new plan. The same process works for upgrades of reseller plans.
Downgrades: you must ensure your hosting plan can operate/fit within the new plan limits, which are shown on our website. For example, if you're downgrading from Titanium to Carbon, your entire hosting account must utilize less than Carbon's storage limit and each email account must fit within the per-email-account storage limit.
How to upgrade or downgrade my hosting plan
- Login to the Client Centre
- Click on your hosting plan in the active services list
- Choose the "Change Plan" button
- Select the new service and complete the process.
Titanium is the largest plan you can get for shared hosting and Reseller 3 is the highest reseller level you can reach without needing to migrate to VPS Hosting.
If it indicates you must complete payment on a due invoice, you'll have to do as it asks, then come back and complete the upgrade or downgrade. A plan change occurring after a recently paid invoice will calculate the correct pro-rated amount and either create a new invoice for the amount owing or provide a credit on account for any overpaid amount).
How to change my hosting plan configuration
Hosting configurations include the resources of a VPS (disk, cpu cores, etc), as well as your support level (DIY, Managed Troubleshooting, Hands-On Support).
- Login to the Client Centre
- Click on your hosting plan in the active services list
- Under the Configuration box, click the edit button
- Select the new configuration and complete the process
Troubleshooting
If, after completing the upgrade and payment, you don't see the upgraded resources within Plesk within 10 minutes, open a ticket to have us take a look; your account might just need to be resynced/unlocked to the service plan. If the resource usage showing in the Client Centre haven't updated, that's normal - it takes 24 hours to update its stats from Plesk for shared and reseller hosting.
