There's several layers of available protection. If you're using Shared Hosting, like our Carbon, Titanium, or Reseller plans, first option is the ability to back up your website and your account entirely using Plesk and 1-Click Web Apps to a variety of third party cloud services: https://websavers.ca/how-to-backup-your-website
We strongly recommend doing so, because this puts the control of your backups in the best possible hands: Yours. Once you've connected a third party storage, you can set whatever backup schedule and retention period you wish, and - if Websavers were to suddenly explode and never be seen again - you could restore your website backup onto any new hosting account within minutes. That's not going to happen, but we're talking disaster recovery - so even the unthinkable has to be accounted for.
If you have a VPS Hosted with us, and that VPS uses Plesk, you can also make use of a cloud storage provider to backup your whole server by installing the relevant Plesk extension and setting up your backups to go there. This is highly recommended.
If you want a Canadian-Hosted backup option, we do by request offer Canadian-Hosted S3-compatible and SFTP storage options.
We also have our own disaster recovery backups of every server we manage, on top of our physical hardware nodes all having drive failure tolerance (and failed drives get replaced within 6-12 hours), going back for 3 months. If you ever need to avail yourself of our disaster recovery backups due to something that was not on our side, there would be a small fee associated based on the time to recover the data - typically around $50-80. This would be a "help I just accidentally deleted my website and didn't set up backups" type situation.
In the unlikely event of a catastrophic server failure, or any failure on our side of things, we'll utilize the backups to get everything running again as soon as possible, and will keep you informed either in the client centre or - if the client centre is down - at https://websavers-status.ca. That site is hosted completely separately from all of our other material both geographically and with a different hosting provider, so would not be impacted by our own outages.
