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How do I restore files from backup? Print

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What backup solutions can I restore from?

Click here to learn about the two user-level backup systems you have access to use that will either back up web applications or your entire Plesk account as a whole to an external Cloud Storage account.

Here's how to check and see if you have a backup to restore, and how to restore them:

How to restore from Plesk Backup

  1. Login to Plesk
  2. Follow the Plesk documentation on restoring files, emails, or websites

Plesk backups can optionally include your emails in the backups, however you can also manually back up email. Here's how to archive emails on your local computer. 

How to restore from a 1-click web apps backup

Tip: If you've removed the domain from Plesk, you will need to re-add it before proceeding with the restore. Alternatively you will be presented with the option to restore to an alternate location like a subdomain or subfolder.

  1. Login to Plesk
  2. Choose 1-click web apps or Installatron
  3. Select the Backups tab
  4. All backups will be shown here. Click the restore button beside any given backup to restore it

How to restore from disaster recovery backups

In the event you have never setup a backup solution using either Plesk backup or 1-click web apps, recovery from our disaster recovery backups is possible, though please note that it can take up to 24 hours Mon-Fri to have the data restored. Although we complete system-wide disaster recovery backups at regular intervals, it's important to note that Websavers is not liable for the integrity of your data. It is your responsibility alone to ensure you have regularly updated off-site backups. There are multiple methods you can use to accomplish this, all of which are described in our how to complete a backup guide.

For those with Hands-On Support: we can restore from backups made twice in the past week and often from up to 1 month ago.

For those without Hands-On Support: we can restore files from our disaster recovery backups for a one-time fee ranging between $29.99 and $49.99 depending on if emails and databases must also be recovered.

When you would like to proceed, please have these items ready:

  • Your preferred date to recover files from. For example if file were changed a few days prior, you would not want the most recent backup and instead want one from a week ago. Note that we might not be able to match the exact date.
  • If you have removed the site from Plesk, you will need to recreate the domain in Plesk and any email accounts and databases prior to data recovery. If you don't know the database names, please let us know the URLs for each site that corresponds to the database.

Once you have this information ready, to have files restored from our disaster recovery backups, ask an expert by specifying exactly which files you would like to have restored. You must request the restore from an authorized account. If you wish to add an authorized user to your account, see here to learn how to create a Client Centre sub-account.


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