How to handle backup failure notices from 1-click web apps Print

Problem Description

• You receive a notification from 1-click web apps (Installatron) indicating the backup process has failed
• The notification may indicate Technical error: Error: Upload failed.
• You use a 3rd party backup location like DropBox or OneDrive

Problem Resolution

The steps below will help you resolve problems uploading backups to cloud storage solutions.

Storage Availability

The first thing to check is that your backup storage actually has room available for more backups. To do this, log into your cloud storage provider and ensure you have enough storage available for backups to complete.

If there is not enough storage, you have a few options:

1. Purchase more storage (Simplest)
2. Change cloud storage providers to another in the list of options provided within 1-click web apps
3. If you have more than enough backups saved, you could configure 1-click web apps to prune after x number of backups (like 5, for example). See below to learn how.

Pruning Older Backups

If you wish to ensure there's always room for more backups without purchasing more storage, those with reseller or VPS accounts can do so! Here's how:

1. Begin by logging in to Plesk
2. Choose 1-click web apps or Installatron
3. Click the button on the far right (cogs) for settings
4. Under Backups, choose Quotas
5. Select the Add Backup Quota button and configure as you like, but make sure under Action you choose Prune - this will ensure newer backups will replace older ones rather than just provide an error and stop.

Reconnecting Cloud Storage

If there's plenty of storage available with your cloud storage account and 1-click web apps is still unable to upload backups, you probably need to reconnect the account. Here's how:

1. Begin by logging in to Plesk
2. Choose 1-click web apps or Installatron
3. Click the button on the far right (cogs) for settings
4. Under Backups, choose Locations
5. Click the wrench icon beside the location that is failing, then click "Save All"
6. You will be prompted to reconnect to your cloud storage location - complete the steps.

You may now wish to complete a backup to confirm it works, or you can wait for the next automated backup.