Problem Description
- You are a Plesk reseller
- You wish to synchronize a subscription, but when you do so, Plesk says: Synchronization Failed because of property: "Backup and restoration of account data using the server storage"
- The specific property may vary
- When you Customize the subscription and look at its Permissions tab, the exact property provided by Plesk is not found in the list. Example: for the property above, you will see a similar one but for using Remote Storage, but you won't see one that states "using the server storage".
Problem Resolution
This is one among many bugs in Plesk reseller permissions management where it allows the admin to restrict access to a setting via the reseller service plan (which is why it's not visible), but where it leaves the value set to an invalid option in each subscription created from the service plan.
To fix this, the Plesk server admin must set the hidden permission in the subscription via command line. When using the exact Property as described above, it looks like this:
DOMAIN=<put_domain_here>
plesk bin subscription_settings -u $DOMAIN -allow_local_backups false
plesk bin subscription_settings -u $DOMAIN -allow_account_local_backups false
Be sure to change the property (ex: allow_local_backups) with whatever property Plesk complained about when trying to sync the subscription.
