Articles in the Selected Category

  •  Adding a domain name in Plesk

    To add a domain name to your Plesk control panel, complete the following steps: 1. Login to...

  •  Can I create additional FTP accounts? How do I add an FTP account?

    This article has been moved here: http://www.websavers.ca/add-ftp-account-plesk/

  •  Can I provide my website developer access to my account?

    This article has been moved here: http://www.websavers.ca/create-sub-account-sub-contact/

  •  Do I have access to phpMyAdmin?

    Plesk provides access to phpMyAdmin. Follow these steps to make use of it. Make sure you have pop...

  •  Error code: 1018. Error message: Unable to create hosting. Ip address does not exist in client's pool

    Problem Description While provisioning a hosting account via API, Plesk returns with: Error...

  •  How do I configure my account to use Google Apps for Business for email?

    This article has been moved to our guides page here.

  •  How do I create a new email account in Plesk?

    This knowledgebase article has been moved to our getting started guides here:...

  •  How do I forward a domain to another that is hosted on the same account?

    If you are looking to configure a domain to forward to another that you have hosted with us, then...

  •  How do I get a PHP configuration value or version changed?

    Problem Description You wish to change a PHP configuration value or increase PHP limits You...

  •  How do I get unblocked by the firewall?

    Problem DescriptionYou cannot access Plesk, or your websites, or email accounts (or other...

  •  How do I import or restore a Database backup with Plesk?

    Database backups are often referred to as any of the following three names. They are...

  •  How do I log in to Plesk?

    This article has been moved. Click here to be redirected! New Location:...

  •  How do I use NodeJS in Plesk?

    While we haven't used NodeJS support ourselves, we're happy to roll it out to our customers....

  •  How do I view my website statistics?

    To enable web statistics for your domain, complete the following steps: Login to Plesk Choose...

  •  How to enable FastCGI mode for PHP

    The following steps will show you how to enable FastCGI for PHP execution in Plesk:Login to Plesk...

  •  How to point one domain name to another. Domain forward alias

    This article has been moved to our guides page here:...

  •  I hit my storage limit, but I haven't uploaded anything new.

    This is usually caused by one or both of the following problems: One or more of your log files...

  •  I made a directory, but why can't I access it from the web?

    Our servers run with a Red Hat Linux operating system and Red Hat, along with all other versions...

  •  I ordered more than one domain, but only one shows up in Plesk

    During the order process only the domain that was associated with your hosting package was...

  •  I reached my maximum mailbox size, have exceeded my mailquota, or my mailbox is full

    Problem Description This problem takes many forms. Here are some possible problems you may...

  •  Let's Encrypt fails to install saying Invalid response DNS problem: NXDOMAIN

    Problem Description When setting up Let's Encrypt on a domain, you receive the following error:...

  •  Mail Settings indicates "Mail service on domain is switched off." and the check box is disabled

    Problem DescriptionYou are unable to send and receive email for a domain. When you attempt to...

  •  My application requires PHP Safe_Mode to be off

    If your application requires the PHP safe_mode directive to be set to 'Off' then you...

  •  My website will not work with the www prefix

    If you opt to default to the www prefix, all requests for yourdomain.com will redirect to...

  •  Plesk 10 admin login does not reveal full admin interface (with services plans, etc.)

    This can be fixed by disabling power user mode for admin logins via SSH. You must have root...

  •  Plesk indicates, or you receive an email notification, that your domain is expired or is about to expire

    You may receive one of the following notifications by email: The validity period of domain...

  •  Plesk is very slow navigating between subscriptions / domains on my VPS

    Problem Description Plesk is very slow when navigating between subscriptions and domains This...

  •  Should I add a domain to an existing subscription / plan or create a new subscription?

    Problem DescriptionIn Plesk 10 or newer you're attempting to add a new domain and are unsure how...

  •  Should I trust the Plesk Advisor extension recommendations?

    Plesk Advisor is an extension for Plesk Panel that comes pre-installed with most Plesk versions....

  •  The DB Web Admin button in Plesk does not work

    Pressing the DB Web Admin button in Plesk to load phpMyAdmin results in nothing happening. This...

  •  The sidebar that allows me to view subscriptions and domains is missing!

    Plesk provides the option to power users (resellers and admins) to hide the sidebar so the user...

  •  What is the path and version of Perl, MySQL, etc?

    Paths are listed below. Versions will change over time, so we have not included them here. PHP...

  •  Why does my spam arrive in my Inbox and not the Spam or Junk folder?

    Why does my spam arrive in my Inbox and not the Spam or Junk folder? Or, how do I filter spam...

  •  Why don't I have permission to delete my own files?

    Problem DescriptionWhen logged in via FTP or using the Plesk File Manager, you're unable to...

  •  You Receive an Error when attempting to access Plesk

    If you are behind a firewall that blocks all SSL (secure connections), then you will not be able...

  •  You receive a PHP warning about there being a SAFE MODE restriction in effect

    Problem: You get an error stating that a "SAFE MODE restriction is in effect" Solution: Disable...

  •  You receive a fatal error while deploying from git repo with Plesk

    Problem Description Plesk indicates one or all of the following errors when attempting to...

  •  You've exceeded limits or would like to reduce storage usage

    Problem Description You've run out of or are running low on storage space. You may have...