How to manage your Microsoft Exchange mail service settings, add or edit accounts, and more Print

To manage your Microsoft Exchange mail service:

1. Login to the Websavers Client Centre Dashboard
2. Under Services (or Plans & Services), choose the Exchange account to view its settings
3. Scroll to the "Exchange Hosting Configuration" area
4. The top part is your authorized domains. Then you will see tabs for managing the different types of mail accounts. At the bottom is the Exchange Admin / Global settings.

Please note: changes made here can take 2-3 minutes to process. Please be patient.

Account Type Tabs

Click on one of the tabs (ex: Accounts, Shared Accounts, Group Accounts) to manage that type of mail account, including seeing a list of current accounts, editing them, and adding a new one.

Note: you cannot have the same email address used for more than one of any of these types of accounts (or aliases). For example, if you wish to turn an Account into a Group Account, you must first remove the Account, wait 5-10 minutes, then add the Group Account.

Accounts

Each of these is a standard email account with either 50GB or 300GB storage (depending on selected/paid license).

• Create an email account: If you have available licenses, you will see a button to create a new email account
• View and Create Aliases: Under the account with which you wish to have an alias, click on Aliases to view the current list. The button "Add Alias" will appear.
• Edit an email account: Under the account select "Edit Account" and a box will appear below with option to edit its properties
• Change an email account password: click on the Accounts tab to load all email accounts, then select "Edit Account" under the account you wish to adjust. Enter the new password, click Save.

Shared Accounts

A shared account is an email account that multiple users can use to read and send email messages as if they are that account. Shared mailboxes can also be used to provide a common calendar, allowing multiple users to schedule and view vacation time or work shifts. An common example of Shared Accounts is generic addresses like info@domain.com. When a message is sent to a Shared Account, it does not forward to members of the Shared Account, rather it is stored directly in the Shared Account's storage. Each member of the shared account will see the shared account's mailboxes alongside their own personal mailboxes in Outlook and can move messages between the shared mailboxes and their own. When one member views and responds to a message, the other members see these changes directly. You get 5GB of Shared Account space per Account; for example, if you pay for 3 accounts, you'll have a limit of 15GB across all Shared Accounts). Note: only the Outlook app and Outlook Web Access (webmail) can see and interact with Shared Accounts.

• Create a shared account: Choose Add a Shared Account. Enter necessary info and click Save.
• Edit a shared account: Under any given Shared Account in the list, select the Edit Account button. A box will appear below with the options that can be edited. 

FIELD Accounts that can use this shared mailbox: the accounts that are selected here is the list of members that will be able to see and interact with the Shared Account in Outlook.

Group Accounts

A Group Account is an email account that forwards to multiple other accounts. When a message is sent to a Group Account email address that email is then sent/delivered to one or more real addresses with their own mailboxes. While you can set this up to forward to a single address, configuring that as an alias (see above) would be a better choice. Use this option only when you need to forward an email address to more than one email account.

• Create a group account: Choose Add a Group Account. Enter necessary info and click Save.
• Edit a group account: Under any given Group Account in the list, select the Edit Account button. A box will appear below with the options that can be edited.

FIELD Managers of this group account: the accounts that are selected here is the list of users that have permission to edit the list of forwards from within Outlook Web Access.

FIELD Members of this group account: the accounts that are selected here is the list of users that emails will be forwarded to.