You add a CNAME record to verify a mail service, and receive a message "Warning: The canonical name <the subdomain you added> does not resolve to an A or AAAA record." Print

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Situation:

You're verifying a mail service like Klaviyo, ConvertKit, Mailchimp, or another ESP and they've requested you add CNAME records to validate your domain.

Problem:

You receive an error message saying:
Warning: The canonical name <the subdomain you just added>. does not resolve to an A or AAAA record.

Solution:

No changes are needed. You've likely entered everything correctly. Plesk is warning you that the subdomain you've created with the CNAME record doesn't point to an A or AAAA record, because instead the referenced CNAME points to a location that only has a TXT record (which is all that is needed for SPF, DKIM, DMARC, etc). 

Please wait 5-30 minutes and attempt to verify the domain with your ESP, they should pick up the records and validate the domain without trouble. If they do not, please double-check the added records and/or open a ticket for support.

 


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