How do I get my IP unblocked by the firewall? Print

You've most likely been blocked by the server's firewall. If this is the first time this has occurred, it's likely just a temporary block! You should find the block auto-clears within 60 minutes - simply wait it out.

 

Otherwise, begin by finding your external IP.

If you've got VPS hosting: you can complete the following steps to solve the problem.

1. Log in to Plesk
2. If you see "Imunify360" on the left (not ImunifyAV): follow the steps here.
3. If using Plesk without Imunify360: Choose Tools & Settings > IP Address Banning, find your IP in the list, then select it and press the button that says to transfer it to the trusted list (this will whitelist it).
4. If not using Plesk's "IP Address Banning", you'll need to consult your firewall's documentation to learn how to get unblocked. Common firewalls and more details can be found here under "Configure Your Firewall"

If you're hosted with us on a shared server:

You will need to wait for the block to expire (usually no more than 60 minutes) or use an alternate IP (connect to a VPN or tether through your phone's Internet connection to obtain another IP). Once you've waited for > 60 minutes, if you find you're still blocked, please open a ticket, including the blocked IP address (see the link above), and request that we unblock the IP.

If you believe you've been permanently blocked, you may open a ticket to have your IP removed from the blocklist, but be warned, we rarely whitelist anyone! It's up to you to ensure your actions or apps not triggering our firewall blocks. Our firewall is configured to allow a reasonable number of attempts of everything before it begins instituting full-scale blocks; stay within those limits and you'll be fine. If we do whitelist your IP, this can only be done once and as such it is imperative that you find and resolve the source of the problem using the Preventative steps below.

 

You can act now to determine what is causing the block. Here's some common causes:

1. If you failed to log in to WordPress repeatedly, you should not attempt logging in again -- instead try resetting your password.
2. If you were attempting to access an email account, see our guide here to learn how to ensure you don't have old account configurations causing the block.
3. If you were editing your site and received a bunch of 403 forbidden errors, and this action was repeated multiple times, your IP would have been blocked. After the 60 minute timeout, be sure to follow our guide to either disable the rules causing the problem or disable the web app firewall while the site is under development.