Problem Description
You receive an email from 1-click web apps saying your backup or upgrade has failed. In the message body it says: Technical Error: mysql database connection failed
Problem Resolution
This typically means that something about the database, like the database name, has been changed outside of 1-click web apps. This could be because of a manual copy or perhaps a plugin that cloned or duplicated your site and changed the database connection details.
To resolve this we need to let 1-click web apps know about the new/correct database connection info. We do that by detatching the app from 1-click web apps and re-importingit. Here's how!
- Log in to Plesk and choose 1-click web apps
- Find the application that you received this error about in the list and click the menu button on the far right
- Select the option called "Detatch" (definitely do not choose Uninstall). This will remove the app from the list of websites in 1-click web apps
- Now head to Applications Browser and re-attach the app by following the steps here
- Once re-attached you will need to edit it to reconfigure your preferred backup schedule and update settings.
That's it! The app should now be freshly re-configured within 1-click web apps.
