How do I cancel hosting or name registration?

This is a guide describing how to cancel services with Websavers. For our detailed cancelation policy, please click here.

To cancel domain registration:

  1. Login to the Client Centre
  2. Choose Registered Domains from the Client Centre menu along the top of the page
  3. Select the domain you wish to cancel from the list and choose Manage
  4. Choose the option to Disable AutoRenew
Note that domain registration cannot be canceled in the ordinary sense. The domain will remain registered until its renewal comes due at which point, as long as you've disabled Auto Renew using the above noted steps, you will not be invoiced for renewal and the domain will simply expire.

To cancel hosting and other services:

  1. Login to the Client Centre
  2. Choose Hosting Plans and Services from the Client Centre menu along the top of the page
  3. Select the plan you wish to cancel from the list
  4. On the right, choose "Cancel Service"

Cancelation will be granted with the following conditions

  • If you are within the 30 days of the original order (not payment, but from the submission of the order form), then you are entitled to have the full amount of your hosting plan refunded - this excludes domain name registration.
  • If it is beyond 30 days from the order, then we cannot refund your money, though we'll be happy to continue to provide service until the end of the cycle.
IMPORTANT - Cancellation of Domain Name Registration
  • Once you have ordered a domain name, and the registration has been completed, it cannot be refunded.
  • Although we wish registrations didn't work this way, if there were any spelling mistakes in the order form, then you will be billed for any mis-registrations.
  • If you wish to guarantee cancellation of your domain name registration for the following year, you must disable Auto Renew at least 60 days prior to the renewal date.

If you have a credit card saved to your account, automatic renewal will occur unless you specify otherwise.

Separation of services

Please note that our shared hosting plans are a combined plan of web, email, and DNS hosting. Those parts are not separable. If you do not require one or more of those features, you may simply not use it, however there is no change in price as a result of your decision not to use that functionality. If you wish to have more fine-grained control over your resources, we suggest our VPS line.

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