Categories

Bounces & Non-Received/Sent 19

Check here if your outgoing emails are never received or if your incoming mail does not arrive

Exchange Mail 2

Troubleshooting and Configurations for our Microsoft Exchange mail solution

General Configuration / Plesk 13

Passwords, configuring aliases, forwards, etc.

Premium Mail 4

Troubleshooting and Configurations for our premium mail solution

Spam, Antivirus & Forgery Protection 10

Spamassassin, Dr Web, DomainKeys and SPF

Webmail 5

Roundcube, Horde, Atmail, Squirrelmail

Articles in the Selected Category

  •  Atmail webmail search function returns no results

    Problem: searching in Atmail returns no results when the search terms are confirmed as being...

  •  Changing Apple Mail's default Sent Messages folder to the Sent folder

    Please take a read over this general article on the topic of configuring Sent folders on all of...

  •  ERROR: "That domain isn't in my list of allowed rcpthosts" when trying to receive email on all mailboxes

    If someone trying to send you email gets this error, simply disable and re-enable all affected...

  •  Email is bounced with an error about DomainKeys or SPF

    Problem Description After sending or receiving an email, the original sender receives a bounce...

  •  How do I access my webmail accounts?

    This article has been moved to: http://www.websavers.ca/access-email-using-webmail/

  •  How do I change my email password?

    This article has been moved here: http://www.websavers.ca/change-email-password-using-plesk/

  •  How do I configure my account to use Google Apps for Business for email?

    This article has been moved to our guides page here.

  •  How do I create a new email account in Plesk?

    This knowledgebase article has been moved to our getting started guides here:...

  •  How to I obtain email headers for diagnostics?

    Often when diagnosing email issues, particularly issues with spam filtering, the only way we can...

  •  How to disable mail for a domain

    If you are hosting a website, but not the mail services for a domain, then you will need to...

  •  How to test your email connection

    Since our mail services are fully encrypted/secured, the best way to test a connection to our...

  •  How to train Spamassassin to improve your spam filtering

    If you're looking to learn how to tweak your spam filter scoring system or train the system to...

  •  I added a new account, but cannot login to webmail or retrieve mail on my computer

    Problem Description You created an email address in Plesk, but are unable to login via webmail...

  •  I can receive and send email but still get an error about failure to read data

    Problem Description You receive an error from Apple Mail saying something similar to: "Attempt...

  •  I can't access webmail from within Plesk

    Problem Description Clicking the webmail button in Plesk does not work -- either the page...

  •  I can't delete or move messages on my iPad or iPhone with the Mail app on iOS

    If you receive an error similar to 'unable to move to trash folder' while deleting email on any...

  •  I can't find an email account and when I try to add it, Plesk says it already exists

    If you are trying to adjust an email account that Plesk tells you already exists, but you can't...

  •  I cannot receive any mail - it is bounced with an error about an rcpthosts or locals file

    If this occurs, please disable and re-enable email for your domain. Login to Plesk Click on...

  •  I get "Message loading failed" when logging in to webmail with Firefox or Internet Explorer

    You're encountering this problem because Firefox and IE do very poor error handling for AJAX...

  •  I just got a ton of Autoresponses in my email. What's happening?

    Please do not send test emails to yourself if you have an autoresponder set up on the account!...

  •  I reached my maximum mailbox size, have exceeded my mailquota, or my mailbox is full

    Problem Description This problem takes many forms. Here are some possible problems you may...

  •  Immediately upon sending an email I get a server error or bounce message

    Problem DescriptionYou may receive an error or bounce message indicating: Error msg: the...

  •  Keeping your Sent folder in sync across devices

    Keeping your Sent mail folder in sync is a straightforward concept, but unfortunately in...

  •  Outlook always says "Receiving 1 of X messages"

    This isn't very common, but can be caused by a really large email being "stuck" on the server -...

  •  Sending mail to a domain I host is bounced with: "Sorry. Although I'm listed as a best-preference MX or A for that host, it isn't in my control/locals file, so I don't treat it as local. (#5.4.6)"

    Problem DescriptionYou receive a bounce email stating the following error when attempting to send...

  •  Someone is sending email using my email address or domain - how do I stop it?

    Email forgery is surprisingly common, as such there are now a few different types of techniques...

  •  Unable to connect to mail servers using Outlook on Windows 7 or 8

    Problem DescriptionYou are unable to connect to our mail services using Outlook while using...

  •  What are the outgoing mail limits

    When attempting to send mass messages, you may receive an error like "The value must be in the...

  •  What mail server settings should I be using?

    Please Note: Our servers support only the latest in security standards (TLSv1.2). You must be...

  •  When using an email redirect or forward to an external address, the mail never arrives at the destination

    Problem DescriptionThis can occur if you're forwarding email from an email address hosted with us...

  •  While using Google Apps, sending email results in a bounce about SPF and that an IP is not allowed to send mail from the domain

    This occurs because of Sender Policy Framework (SPF) protection which we have placed on your...

  •  Why are all my mail folders within the Inbox?

    This applies to Apple Mail on OS X as well as the mobile Mail application on iPhone, iPod Touch...

  •  Why does my spam arrive in my Inbox and not the Spam or Junk folder?

    Why does my spam arrive in my Inbox and not the Spam or Junk folder? Or, how do I filter spam...

  •  You receive a bounce email with error 550 Message rejected

    Problem DescriptionYou receive a bounce similar to the following...