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How to upgrade or change your Support Level Print

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This guide will show you how to upgrade, downgrade, or change your Support Level. Details on what's included in each support level can be found here:

Here's how to change your support level:

  1. Log in to the Client Centre
  2. Select the hosting plan for which you wish to increase support level
  3. Under Configuration choose "Edit"
  4. Change the Support Level to here
  5. Complete the process

If you already have Hands-On Support and you wish to downgrade to Managed Troubleshooting, but it does not show the Support Level as "Hands-On Support" on the configuration edit screen, you will need to complete the steps above to enable Managed Troubleshooting, then look for Hands-On Support under Addons and choose the option to cancel it.


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