How to upgrade or change your Support Level Print

This guide will show you how to upgrade, downgrade, or change your Support Level.

Available Support Levels

Shared hosting support levels are as follows:

• DIY Troubleshooting: You handle troubleshooting issues and manage your website and account. Websavers staff will answer questions and provide guides, but won't step in to take care of anything for you.
• Managed Troubleshooting: Websavers handles troubleshooting issues. You manage your website. if you run into a problem or need an account adjustment, we'll step in and repair or alter anything we can within approximately 5 minutes per month. Once that time limit has been reached, we'll provide a recommendation and/or quote for further work required. Does not include content updates: it's strictly for repairing issues.
• Hands-On Support: Websavers handles troubleshooting issues and managing your website. This includes all of Managed Troubleshooting with a 30 minute monthly time limit that includes anything from account changes to troubleshooting issues to content updates. Also includes: website monitoring and automatic response, free recovery from disaster backups, some premium WordPress plugin licenses, performance and security optimizations.

Here's more details on Shared Hosting Support Levels

VPS hosting support levels are as follows:

• Self Managed: You handle troubleshooting issues and manage your website and account. Websavers staff will answer questions and provide guides, but won't step in to take care of anything for you.
• Fully Managed: Websavers handles troubleshooting issues and managing your website. This includes all of Managed Troubleshooting with a 30 minute monthly time limit that includes anything from account changes to troubleshooting issues to content updates. Also includes: website monitoring and automatic response, free recovery from disaster backups, some premium WordPress plugin licenses, performance and security optimizations.
• Here's more details on VPS Support Levels

How to change your support level

1. Log in to the Client Centre
2. Select the hosting plan for which you wish to change the support level
3. Under Configuration choose "Edit"
4. Change the Support Level to level that best fits your needs
5. Complete the process

If you already have Hands-On Support and you wish to downgrade to Managed Troubleshooting, but it does not show the Support Level as "Hands-On Support" on the configuration edit screen, you will need to complete the steps above to enable Managed Troubleshooting, then look for Hands-On Support under Addons and choose the option to cancel it.