Problem Description
Someone is attempting to send an email to your hosted email address and they receive a bounce message as follows: ERROR: "That domain isn't in my list of allowed rcpthosts"
Problem Resolution
If this occurs, please disable and re-enable email for your domain.
- Login to Plesk
- Click on domains, then choose the domain where the problem is occurring.
- Choose Mail Accounts, then the Mail Settings button.
- Uncheck the "Activate mail service on domain" box, click OK, then re-check the box and click OK.
If the problem continues, please give it at least 15 minutes for the configuration updates to apply to all instances of our mail server. If 15 minutes has passed and the problem continues, please open a support ticket that includes the error and your domain name.