After setting up Outlook to access your mail, it says 3 of 4 tasks have completed successfully with an error indicating "Synchronizing subscribed folders for [name] reported error 0x800CCC0E : 'Outlook cannot synchronize subscribed folders'"
This means that Outlook has not be set-up to recognize that the server requires an Advanced IMAP configuration parameter put in place to properly read from the folder structure. This is called the IMAP Path Prefix.
Problem Resolution
Note: this solution only works if the server you're connecting to uses Courier-IMAP as its mail server.
To fix this issue, open your account settings and head to the Advanced tab. At the very bottom of the window you'll see an option entitled "Root folder path". Set this to INBOX in all capital letters. Click OK to apply the settings. You will now need to close Outlook entirely, then re-open the software for the change to take full effect.
If you have not been able to find this setting, please take a look at our Outlook guide for more details.
You should now find your connection to the server working as normal.
Troubleshooting
If you find your mail folders have disappeared after making this change, simply revert the change and restart Outlook and your folders will return. You may need to restart your computer as sometimes Outlook doesn't fully close until you do so.
Problem Resolution
Note: this solution only works if the server you're connecting to uses Courier-IMAP as its mail server.
To fix this issue, open your account settings and head to the Advanced tab. At the very bottom of the window you'll see an option entitled "Root folder path". Set this to INBOX in all capital letters. Click OK to apply the settings. You will now need to close Outlook entirely, then re-open the software for the change to take full effect.
If you have not been able to find this setting, please take a look at our Outlook guide for more details.
You should now find your connection to the server working as normal.
Troubleshooting
If you find your mail folders have disappeared after making this change, simply revert the change and restart Outlook and your folders will return. You may need to restart your computer as sometimes Outlook doesn't fully close until you do so.