Problem Description
In the event of server maintenance, an outage with your email service, or other email problems, it's possible that there will be cases where our email notifications may not reach you. Here we will describe methods to eliminate or reduce the probability of this from occurring.
Problem Resolution
There's two ways to resolve this, and we recommend doing both: using external email accounts, either as your primary or secondary contacts, and ensuring to create tickets with us through our Client Centre rather than relying upon email and email notifications. Read below for more info on each.
Use an External Email Account
If we ever need to notify you of a security flaw in your software or send over a maintenance notification, we will send an email with all pertinent details. If your hosting account is configured to use an email address that is hosted with us, one of the following two changes will help ensure we can still reach out in the event of an email outage:
- Change your primary email address to an externally hosted email account (such as a Gmail, Yahoo, Outlook/Hotmail/Live or iCloud account) where we can reach you in case of email issues with your account with us. Within the Websavers Client Centre, choose More > My Account from the menu.
- Create a Client Centre contact with your external email address and ensure support and invoice email notifications are enabled.
Don't Rely on Email Updates - Check Directly
In the event of a problem with your hosting or other services, be sure to check the Client Centre dashboard as it's very likely that we'll have a network issue open or a support ticket open that covers this issue already.
In the event of a problem with emails, be sure not to email us for help as your email might never arrive! Instead, head to our Client Centre and Ask an Expert for help. Our support tickets will bypass email altogether and ensure that your request for help makes it through to our support staff. Be sure to check on your ticket regularly by logging in to the Client Centre since our email notifications may not reach you until email issues are resolved.
Taking these simple steps can greatly improve your ability to receive our super-fast support team's help!
