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Articles
504 Gateway Timeout
Here's our comprehensive article on how to understand and fix 504 Gateway Timeout errors.
Can I prevent the need for people to clear their browser cache to see my website changes?
Problem Description Sometimes when you change elements of your website, you then find you need...
Data in a MySQL database is not showing, but I get no error.
This is most likely due to the PHP register_globals option being disabled by default in modern...
Domain is set as a forward in Plesk, but gives a SSL Certificate error when trying to connect
Problem Description You set a domain in Plesk to forward to another domain When using that...
Error restarting Apache: Address already in use
Problem Description When restarting or starting Apache, you receive the following error:...
Fatal error: Call to undefined function mcrypt_encrypt()
If you receive an error about an undefined function for mcrypt, then the PHP mcrypt library must...
How do I add http headers using Plesk?
This article has been moved to our guide to adding http headers with Plesk.
How do I configure Frontpage/Dreamweaver to upload to my account?
Frontpage and Dreamweaver use an FTP connection to transfer files to your server, therefore our...
How do I get a PHP configuration value or version changed?
Problem Description Any one or multiple of the following are true: You wish to change a PHP...
How do I use NodeJS in Plesk?
While we haven't used NodeJS support ourselves, we're happy to roll it out to our customers....
How to set up a Ruby on Rails environment
These directions will help you set up your Rails environment for simpler MVC Ruby development....
How to set your preferred domain in Plesk. Also: my website will not work with the www prefix
Problem Descripton You wish to set your preferred domain to avoid issues like redirect loops,...
I made a directory, but why can't I access it from the web?
Our servers run with a Red Hat Linux operating system and Red Hat, along with all other versions...
I ordered more than one domain, but only one shows up in Plesk
During the order process only the domain that was associated with your hosting package was...
I registered my domain and set up my hosting but I can't reach my site in a browser
Problem Description Your domain is registered You have set the domain's name servers to match...
Intermittent 404 errors when loading any page on site
Problem Description When loading any page of your site, whether front-end or back-end, you...
Logs or web inspector shows a 403 forbidden error
Problem Description Any one of these might apply: Your static resources like CSS and image...
PHP run modes and rewrite rules or .htaccess not working
Problem Description When visiting your website, the homepage works great, but visiting...
Permission Denied: pcfg_openfile: unable to check htaccess file, ensure it is readable
This article has been merged into our new comprehensive article on managing 403 forbidden errors.
Plesk indicates, or you receive an email notification, that your domain is expired or is about to expire
You may receive one of the following notifications by email: The validity period of domain...
Publishing with Microsoft Expression Web results in a 403 error
This occurs when you have provided Expression Web with the HTTP address to the website. Since...
Redirecting non-www to www site
Problem DescriptionWhen Plesk sets up your DNS records it allows for both www and non-www...
The default robots.txt file
Description If you visit your website root URL and add /robots.txt on the end, you'll find our...
The pros and cons of using a CDN like CloudFlare with Plesk
The mod_cloudflare web server module is installed on our servers so that when clients wish to use...
Visiting your website shows a page indicating the site is protected by Imunify360
Problem Description When you visit a page on your website, you get a screen that says:...
What is the path and version of Perl, MySQL, etc?
Paths are listed below. Versions will change over time, so we have not included them here. PHP...
When I visit my website, my browser downloads a file rather than displaying my website
Problem Description Visiting my website results in a blank page and my browser downloads a file...
Why do I get 500 - Internal Server Error?
Problem Description You receive a 500 error. Logs might say: Premature end of script headers...
Why do I get a 404 Not Found error?
A 404 error means the browser is trying to access a file that does not exist. First, make sure...
Why does my browser not want to use HTTP/2?
If your browser's development console reports your connections to our server using HTTP/1.1 and...
Why don't I have permission to delete my own files?
Problem Description When logged in via FTP or using the Plesk File Manager, you're unable to...
You get a white screen with "No Input File Specified"
When using http://site.com/query1/query2/ type of URLs that rewrite to...
You see error 429 Too Many Requests
On our shared hosting (Helium / Carbon / Titanium plans) we use rate limiting to prevent too many...
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contact form 7
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nodejs
outlook
prefix
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web server
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