Articles in the Selected Category

  •  504 Gateway Timeout

    Here's our comprehensive article on how to understand and fix 504 Gateway Timeout errors.

  •  Can I prevent the need for people to clear their browser cache to see my website changes?

    Problem DescriptionSometimes when you change elements of your website, you then find you need to...

  •  Data in a MySQL database is not showing, but I get no error.

    This is most likely due to the PHP register_globals option being disabled by default in modern...

  •  Error restarting Apache: Address already in use

    Problem DescriptionWhen restarting or starting Apache, you receive the following error:...

  •  Fatal error: Call to undefined function mcrypt_encrypt()

    If you receive an error about an undefined function for mcrypt, then the PHP mcrypt library must...

  •  How do I configure Frontpage/Dreamweaver to upload to my account?

    Frontpage and Dreamweaver use an FTP connection to transfer files to your server, therefore our...

  •  How do I get a PHP configuration value or version changed?

    Problem Description You wish to change a PHP configuration value You wish to change the PHP...

  •  How do I use NodeJS in Plesk?

    While we haven't used NodeJS support ourselves, we're happy to roll it out to our customers....

  •  How to set up a Ruby on Rails environment

    These directions will help you set up your Rails environment for simpler MVC Ruby development....

  •  I made a directory, but why can't I access it from the web?

    Our servers run with a Red Hat Linux operating system and Red Hat, along with all other versions...

  •  I ordered more than one domain, but only one shows up in Plesk

    During the order process only the domain that was associated with your hosting package was...

  •  My website will not work with the www prefix

    If you opt to default to the www prefix, all requests for yourdomain.com will redirect to...

  •  PHP run modes and rewrite rules or .htaccess not working

    Problem Description When visiting your website, the homepage works great, but visiting...

  •  Permission Denied: pcfg_openfile: unable to check htaccess file, ensure it is readable

    Problem Description You receive a Permission Denied error while accessing a file -- often when...

  •  Plesk indicates, or you receive an email notification, that your domain is expired or is about to expire

    You may receive one of the following notifications by email: The validity period of domain...

  •  Publishing with Microsoft Expression Web results in a 403 error

    This occurs when you have provided Expression Web with the HTTP address to the website. Since...

  •  Redirecting non-www to www site

    Problem DescriptionWhen Plesk sets up your DNS records it allows for both www and non-www...

  •  Static files like images and CSS not loading due to 403 error

    Although there's many clearly logged reasons why 403 Forbidden errors occur, it's also possible...

  •  The pros and cons of using CloudFlare with Plesk

    The Plesk CloudFlare extension is installed on our servers so that when clients wish to use it...

  •  What is the path and version of Perl, MySQL, etc?

    Paths are listed below. Versions will change over time, so we have not included them here. PHP...

  •  When I visit my website, my browser downloads a file rather than displaying my website

    Problem Description Visiting my website results in a blank page and my browser downloads a file...

  •  Why do I get 500 - Internal Server Error?

    You receive a 500 error (generally) Follow this guide to reading and interpreting logs using...

  •  Why do I get a 404 Not Found error?

    A 404 error means the browser is trying to access a file that does not exist. First, make sure...

  •  Why does my browser not want to use HTTP/2?

    If your browser's development console reports your connections to our server using HTTP/1.1 and...

  •  Why don't I have permission to delete my own files?

    Problem DescriptionWhen logged in via FTP or using the Plesk File Manager, you're unable to...

  •  You get a white screen with "No Input File Specified"

    When using http://site.com/query1/query2/ type of URLs that rewrite to...